Privacy Policy

[fs-toc-h2]Introduction

Welcome to Syrup, a trading name of New Horizon Code PTY LTD. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services. At Syrup, we take privacy seriously and are committed to protecting your data. By using our services, you agree to the terms of this Privacy Policy.

[fs-toc-h2]Company Information

Syrup operates as part of New Horizon Code PTY LTD, a trusted provider of digital solutions. Below are our official details:

• Legal Name: Syrup (trading name for New Horizon Code PTY LTD)
• ABN: 61 634 659 804
• Office Address: Suite 121, Level 14, 167 Eagle Street, Brisbane, Australia
• Contact Number: +61 1300 319 882
• Email: admin@newhorizoncode.io

If you have questions or concerns about this Privacy Policy or your data, you can contact us using the information above.

[fs-toc-h2]Sub-Services and Their Roles

To provide high-quality and reliable services, Syrup uses the following sub-services:

• Coinbase: Ensures secure cryptocurrency payment processing for users who prefer digital currencies.
• Google Services: Encompasses tools such as Google Analytics for website performance insights, Google Meet for virtual meetings, and other cloud-based solutions to enhance operations.
• Sendgrid: Handles transactional and marketing email delivery with efficiency and reliability.
• Stripe: Processes payments securely, including credit card transactions, to ensure smooth financial operations.
• Zoom: Supports virtual meetings and collaboration between team members and clients.
• Zendesk: Manages customer support inquiries, allowing us to provide prompt and effective assistance.
• Bubble.io: Enables the development and management of dynamic web applications and databases.
• Intercom: Improves customer communication through live chat and engagement tools.
• OpenAI: Provides advanced artificial intelligence solutions for natural language processing, data analysis, and automation to streamline workflows and improve decision-making.

Each sub-service is carefully vetted to ensure compliance with privacy and data protection regulations.

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[fs-toc-h2]Data Collection and Use

We collect personal information to ensure the proper functioning of our services and to enhance your experience. Data collected may include:

• Identity Data: Such as your name, date of birth, and unique identifiers.
• Contact Data: Including your email address, phone number, and mailing address.
• Financial Data: Such as payment details and transaction history to process payments.
• Technical Data: Including your IP address, browser type, and operating system, collected through cookies and other tracking technologies.
• Usage Data: Information on how you interact with our website, apps, and services.

We use this data for purposes including:

• Providing and improving our services.
• Processing payments and managing subscriptions.
• Communicating updates, offers, and notifications.
• Ensuring compliance with legal and regulatory requirements.

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[fs-toc-h2]Data Sharing and Disclosure

Your personal data may be shared with the sub-services listed above to facilitate service delivery. Additionally, we may disclose your data:

• When required by law or legal process.
• To protect Syrup’s rights, property, or safety, or that of our clients and partners.
• To enforce agreements and address fraud or security concerns.

All data sharing is performed in compliance with applicable laws, and we require all third parties to adhere to strict confidentiality and data protection standards.

[fs-toc-h2]Data Security and Retention

We employ advanced security measures, including encryption and access controls, to protect your personal information from unauthorized access, loss, or alteration. Our systems are regularly monitored and updated to maintain a high level of security.

Personal data is retained only as long as necessary for the purposes outlined in this policy or as required by law. Once the retention period expires, we securely delete or anonymize your data.

[fs-toc-h2]Your Rights

Under applicable laws, you have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Correct inaccurate or incomplete information.
• Deletion: Request the deletion of your data, subject to legal and contractual obligations.
• Portability: Obtain your data in a portable format.
• Restriction and Objection: Restrict or object to certain types of data processing.

To exercise these rights, contact us at the details provided above.

[fs-toc-h2]International Data Transfers

Your personal information may be transferred and processed outside of your country of residence, including in countries where data protection laws may differ. In such cases, we implement safeguards to ensure your data is protected, such as Standard Contractual Clauses or equivalent measures.

[fs-toc-h2]Cookies and Tracking Technologies

Our website and applications use cookies and similar tracking technologies to enhance user experience, analyze performance, and personalize content. You can manage your cookie preferences through your browser settings. For more information, refer to our Cookie Policy.

[fs-toc-h2]Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such data, we will promptly delete it.

[fs-toc-h2]Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as needed. Any changes will be posted on our website, and significant updates will be communicated to you directly where appropriate. The "Effective Date" at the top of this policy will reflect the most recent revision.

[fs-toc-h2]Contact Us

For questions, concerns, or to exercise your data rights, please contact us:

• Address: Suite 121, Level 14, 167 Eagle Street, Brisbane, Australia
• Email: admin@newhorizoncode.io
• Phone: +61 1300 319 882

At Syrup, your privacy is our priority. We are dedicated to protecting your information and providing a secure and trustworthy experience. Thank you for choosing Syrup.