Terms of Service

These Terms of Service (“Terms”) are an agreement between you and New Horizon Code Pty Ltd (ABN 61 634 659 804), trading as Syrup and Syrup Studio (“Syrup”, “we”, “us”, “our”). They apply when you use syrup.dev, buy a logo from our store, or engage us for design, development, video or other services.

By using the website, completing a purchase or engaging us, you agree to these Terms. If you don’t agree, please don’t use the website or our services.

If you accept these Terms for a company or other organisation, you confirm you’re authorised to bind it, and “you” means that organisation as well as you. You must be at least 18 to buy from us or engage us.

Some work comes with its own written agreement: a proposal, statement of work, order form or signed contract (a “Service Agreement”). Every logo bought from our store comes with a Logo Purchase Agreement, included with the files.

If a Service Agreement or Logo Purchase Agreement conflicts with these Terms, that agreement wins for the work or logo it covers. Otherwise these Terms apply alongside it.

You may browse the website and share links to it. You must not:

• Copy, scrape, download or reproduce the logos, artwork, case studies or other content, except as the law allows or we agree in writing
• Try to get around any protection on the website, including the watermarks and screenshot protection on store artwork
• Interfere with the website’s security or operation, or try to access parts of it or our systems you’re not authorised to use
• Use the website for anything unlawful, misleading or harmful

The website’s content is general information about our studio. It isn’t professional advice for your situation. Links to other websites are for convenience; we don’t control and aren’t responsible for them.

We design, build, test and launch digital products, and make launch videos, on a monthly plan or as a one-off project. What each plan includes is shown on our pricing page or set out in your Service Agreement.

On a plan, you add requests to a queue and we work through them in order. Turnaround times are good-faith estimates based on typical requests, not guarantees. Larger pieces of work are split into smaller ones that ship in stages.

We provide the services with due care and skill. We decide how the work is done, including which people, tools and methods are used, while keeping you informed and working to your feedback.

Unless your Service Agreement says otherwise:

• Plans are billed monthly in advance, from the day your plan starts
• One-off projects are charged as quoted
• Invoices are due within the time stated on them, or 7 days if no time is stated
• Prices are in Australian dollars and exclude GST. Where GST applies, it is added and shown before you pay

If an invoice is overdue, we may pause work after giving you at least 7 days’ notice, and resume once it’s paid. We may change plan prices with at least 30 days’ notice by email; the new price applies from your next billing month, and you may cancel before then.

Plans are month to month, with no lock-in contract.

• Cancel: email hello@syrup.dev any time. Your plan ends at the end of the billing month you’ve paid for, and we keep working until then
• Pause: ask any time. Your plan pauses at the end of the current billing month; you aren’t billed while paused, and we keep your queue for when you resume
• Unused time in a billing month isn’t refunded or carried over, except where the Australian Consumer Law requires

We may end a plan by giving you 30 days’ notice. If we do, we refund any fees you’ve paid for time after it ends.

To do good work, we rely on you. You agree to:

• Give us accurate information, timely feedback and the access, accounts and materials we reasonably need
• Only give us materials you have the right to share, and that don’t infringe anyone else’s rights (“Your Materials”)
• Make your own decisions about your product, including checking it complies with the laws and platform rules that apply to it, such as privacy, consumer, accessibility and app store rules
• Keep your own backups of your data and content
• Keep any login details you give us, or we give you, secure, and tell us promptly about any unauthorised use

Delays caused by missing feedback, access or materials may move our estimates.

We may work with trusted contractors, including designers, developers, testers, project managers and consultants, who may be located in Australia or overseas. They work under confidentiality obligations and only on what they need for your work. We remain responsible for the work they do for you.

We may use software tools in our work, including AI-assisted tools. We review what they produce and remain responsible for the work we deliver.

a. Ours

We, or our licensors, own the intellectual property in the website, our brand, our tools, templates, code libraries, know-how and processes, and anything we created before or independently of your work (“Our IP”). Nothing in these Terms transfers Our IP to you.

b. Yours

You keep ownership of Your Materials. You give us a non-exclusive licence to use them only to provide services to you.

c. The work we deliver

Unless your Service Agreement assigns ownership to you, we keep ownership of the designs, code, video and other work we create for you (“Deliverables”). Once you’ve paid in full for a Deliverable, we grant you a perpetual, worldwide, royalty-free, non-exclusive licence to use, copy, modify and commercialise it as part of your product or business, and to let your contractors do so for you. This licence covers any of Our IP built into the Deliverable, for use with it.

Deliverables can include third-party and open-source components. These are licensed to you on their own terms, which we’ll point you to on request.

d. Showing our work

We may show Deliverables and describe our work for you in our portfolio and marketing, unless you’ve asked us not to in writing or it’s covered by a confidentiality agreement.

Each of us will keep the other’s confidential information confidential, and use it only for our work together. This doesn’t apply to information that is public through no fault of the person receiving it, that they already had or developed independently, or that they must disclose by law.

We’re happy to sign a non-disclosure agreement before you share the details of your product. Ask us first.

a. What you buy

Each logo in our store is sold once. When your payment is complete, we assign to you the copyright we own in the logo artwork, as set out in the Logo Purchase Agreement, and we won’t sell or license that logo to anyone else.

b. Checking it’s clear to use

We draw every logo ourselves, but we don’t search trade mark registers or other sources. We can’t promise a logo is free of existing copyright or trade mark rights, that no one uses a similar mark, or that it can be registered. Checking this, and getting legal advice if you need it, before you use or register the logo is your responsibility. You confirm this before you pay.

c. Price and payment

The price is shown on the logo’s page and before you pay. Payments are processed by Stripe. We never see or store your full card number.

d. Delivery

Right after payment, you get a one-time download page and an email with your files and your Logo Purchase Agreement. The download link works once, so save your files somewhere safe. If anything goes wrong with delivery, email hello@syrup.dev and we’ll sort it out.

e. One logo, one buyer

If two people pay for the same logo at almost the same moment, the first completed payment buys it. We refund anyone else in full, as soon as we can and within 10 business days.

f. Refunds

Because each logo is exclusive and delivered as soon as you pay, we don’t give refunds if you change your mind. This doesn’t affect your rights under the Australian Consumer Law: if your files are faulty, don’t match their description or don’t arrive, contact us and we’ll fix, replace or refund them as the law requires.

g. Reversed payments

If a payment is reversed or charged back, except because of our failure, the assignment doesn’t take effect and you must stop using the logo. The logo may return to the store.

h. Sold logos

You allow us to keep showing a logo you’ve bought in our store and portfolio, marked as sold.

Our goods and services come with guarantees that can’t be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under that law, or any other law, that can’t lawfully be excluded, restricted or modified.

Where the law allows, and the goods or services aren’t of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a guarantee is limited, at our choice, to supplying the services again or paying for them to be supplied again, or to replacing or repairing the goods or paying for that.

Subject to your rights under the Australian Consumer Law, we don’t promise that:

• Your product will achieve any particular business, financial or user outcome
• The website, or anything we build, will be uninterrupted or free of every error
• Third-party platforms, tools or services that your product relies on will stay available, unchanged or affordable
• Estimates of time or effort will be met exactly

To the extent the law allows:

• Neither of us is liable to the other for indirect or consequential loss, or for loss of profits, revenue, data, goodwill or opportunity, however caused
• Our total liability arising from or in connection with these Terms, our services or a logo is limited to the fees you paid us in the three months before the event giving rise to the claim, or, for a logo, the price you paid for it

These limits don’t apply to your obligation to pay fees, to liability that the law doesn’t allow to be limited, or to loss caused by fraud or wilful misconduct.

You indemnify us against claims, losses and reasonable costs arising from Your Materials, the operation of your product, or your use of a logo bought from our store, including any claim that they infringe someone else’s rights. Your responsibility is reduced to the extent the claim was caused or contributed to by us.

We may suspend or end our services to you if:

• An invoice is more than 7 days overdue after we’ve reminded you
• You materially breach these Terms and don’t fix the breach within 14 days of our notice
• Continuing would be unlawful, or would put our people, systems or other clients at serious risk

You may end our services if we materially breach these Terms and don’t fix the breach within 14 days of your notice. When our work ends, you pay for work done up to that date, we hand over Deliverables you’ve paid for, and anything that by its nature should continue (including confidentiality, intellectual property, liability and indemnity terms) continues.

If something goes wrong, tell us at hello@syrup.dev and we’ll both try in good faith to resolve it within 14 days. If we can’t, either of us may refer it to mediation in Brisbane before starting court proceedings, except for urgent relief. This doesn’t limit your right to contact a consumer protection agency or tribunal.

We may update these Terms. The new version applies from the date shown at the top of this page, and only to use, purchases and billing months from then on. A logo you’ve bought stays under the Terms and Logo Purchase Agreement that applied when you bought it.

If you’re on a plan, we’ll email you at least 14 days before a change that materially affects you takes effect. You may cancel before then if you don’t accept it.

• Governing law: these Terms are governed by the laws of Queensland, Australia, and each of us submits to the exclusive jurisdiction of its courts
• Events outside our control: neither of us is liable for delay or failure caused by events beyond reasonable control, such as outages of third-party platforms, natural disasters or government action, except for paying fees already due
• Assignment: you may not transfer your rights under these Terms without our written consent. We may transfer ours to a business that takes over our services, and will tell you if we do
• Severability: if a term is unenforceable, it is read down or severed, and the rest of these Terms continues
• No waiver: not enforcing a right straight away doesn’t mean we’ve given it up
• Notices: we may contact you at the email you’ve given us. You can contact us at hello@syrup.dev
• Relationship: we work as an independent business, not as your employee, partner or agent
• Entire agreement: these Terms, with any Service Agreement or Logo Purchase Agreement, are the whole agreement between us about their subject

Syrup, a trading name of New Horizon Code Pty Ltd (ABN 61 634 659 804)

Address: Suite 121, Level 14, 167 Eagle Street, Brisbane QLD 4000, Australia

Email: hello@syrup.dev

Phone: +61 1300 319 882